Refund Policy

Last updated: March 15, 2026

This Refund Policy describes the conditions under which opexdiscount may issue refunds for services purchased through opexdiscount.com. By purchasing any service, you confirm that you have read and agree to the terms outlined below.

1. General Principles

We are committed to delivering high-quality automated bookkeeping system implementation services. Because our services involve significant preparation, configuration, and specialist time allocated upon purchase, refunds are evaluated on a case-by-case basis in accordance with the criteria described in this policy.

2. Eligibility for Refunds

2.1 Refundable Circumstances

You may be eligible for a full or partial refund if:

• You request a cancellation within 48 hours of purchase and no work has commenced on your account.
• The service was not delivered within the agreed timeframe due to circumstances solely attributable to opexdiscount.
• A technical failure on our platform prevented service delivery and could not be resolved within a reasonable period.
• You were charged in error or experienced an unauthorized duplicate transaction.

2.2 Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Work has already commenced, including initial consultations, system assessments, or configuration activities.
• The service has been fully or substantially delivered.
• Dissatisfaction arising from a change in your business requirements after service delivery has begun.
• Failure to provide necessary information, access, or cooperation required to complete the service.
• Requests submitted more than 14 days after the original purchase date.
• Promotional, discounted, or bundled service packages marked as non-refundable at the time of purchase.

3. Partial Refunds

Where a service has been partially delivered, we may issue a partial refund proportional to the portion of the service not yet rendered. The determination of what constitutes partial delivery is made at the sole discretion of opexdiscount, based on documented progress records.

4. How to Request a Refund

To initiate a refund request, contact our support team at info@opexdiscount.com with the following information:

• Your full name and registered email address.
• Date of purchase and service description.
• A clear explanation of the reason for your refund request.
• Any supporting documentation relevant to your claim.

We will acknowledge your request within 3 business days and provide a resolution within 10 business days of receiving all required information.

5. Refund Processing

Approved refunds will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider but typically take between 5 and 14 business days to reflect in your account. opexdiscount is not responsible for delays caused by third-party financial institutions.

6. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in the suspension of your account and access to services. If a chargeback is filed, we reserve the right to provide transaction records and communication history to the relevant payment processor to contest the dispute.

7. Service Credits

In certain cases where a monetary refund is not applicable, opexdiscount may offer service credits of equivalent value as an alternative resolution. Service credits are non-transferable, carry no cash value, and must be used within 90 days of issuance.

8. Amendments to This Policy

opexdiscount reserves the right to modify this Refund Policy at any time. Changes will be published on this page with an updated effective date. Continued use of our services after any modification constitutes acceptance of the revised terms. We recommend reviewing this policy periodically.

9. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please reach out to us:

• Email: info@opexdiscount.com
• Phone: +201206631418
• Address: El-Naggar St, Banayos, Zagazig, Ash Sharqia Governorate 7120530, Egypt